We are committed to providing the highest possible standard of care and service to our patients. However, we recognise that there may be occasions when you feel we have not met this standard. We take all complaints seriously and view them as an opportunity to review and improve our services.
If you wish to make a complaint about the practice or the services we provide, we encourage you to do so in writing, either by letter or by email, addressed to the Practice Manager. Submitting your complaint in writing helps us ensure that the correct process is followed and allows us to carry out a thorough and fair investigation with the staff involved.
We understand that some patients may prefer to raise their concerns by telephone or in person. Please be aware, however, that immediate appointments with the Practice Manager are not always available and it may not be possible to speak with them straight away. Providing your concerns in writing helps us to fully understand the issues raised and ensures they are reviewed carefully, fairly and responded to appropriately.
We will acknowledge your complaint promptly and make every effort to provide a full response as soon as possible.
