Please note the below information before requesting Proxy Access for your child/children.
Any request made by parents for proxy access to online accounts will be thoroughly checked and verified by our registrations team, before being sent for GP review to ensure access is appropriate and necessary.
Upon the child’s 11th birthday, our GP computer systems will automatically restrict the scope of existing proxy access. Parental proxy access may be reinstated if, after discussion with the parent(s) requesting access, the child’s GP believes that proxy access would be in the child’s best interest, or is required for patients continued care in the case of lack of competency.
From 11–16, a parent with proxy access will be able to manage certain elements of the young person’s record, such as demographic data, make appointments and order repeat prescriptions, but they will not be able to see the young person’s past appointments or clinical record.
On the young persons’ 16th birthday, the systems will switch off all the remaining proxy access except where the young person is competent and has given explicit consent to the access, or is deemed not competent and requires parental management of their continued care.
Any request for proxy access must be in written format and can be sent to our practice email cwicb.oldmillsurgery@nhs.net , if required the proxy access requester must be able to provide proof of identity if asked for by our Administration team. This is to ensure the safety of our patients and their data.
Proxy access can be restricted/deactivated by our Clinical team, Admin team or system providers at any time if they believe account access is being abused, or infringes on the care or rights of the account holder/record holder.
For technical support on how to find/access Proxy accounts that are linked to your NHS app account, please follow the below link. Alternatively, If you use another provider to access your online account, please follow the help/FAQ section on your chosen Medical Records app/website.
